Roche ACCU-CHEK Inform II Manuel de l'opérateur Page 135

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Troubleshooting
135
Display/symptom Possible solution
Meter displays Glucose Error Detection of an unexpected hardware error
Repeat the test or proceed according to the requirements
of your facility.
Run a glucose control test with a new test strip (see
Chapter 4).
Press and release the On/Off button on the top of the
meter.
Reset the meter by pressing the reset button (see page 139)
If the error persists, contact ACCU-CHEK Customer Care.
Meter displays Unexpected SW Error Detection of an unexpected software error
Repeat the test or proceed according to the requirements
of your facility.
Place meter into a connected base unit to synchronize
congurations with the data management system
Reset the meter by pressing the reset button (see page 139)
If the error persists, contact ACCU-CHEK Customer Care.
Communication Problems with the Data Management System via RF
The ACCU-CHEK Inform II Meter is
unable to communicate with the Data
Management System
Check whether WLAN is activated on the meter (see
Chapter 2)
Check whether the data transfer icon shows that the last
attempt at data transfer was successful (see Chapter 2)
Dock the RF enabled meter into a hard-wired base unit to
transfer the data (see Chapter 9)
Check the meter WLAN performance in Diagnostic Screen
#7 on the meter.
Reset the meter by pressing the reset button (see page 139)
If the error persists, contact ACCU-CHEK Customer Care.
Base unit
LED is not illuminated Not connected to power supply unit or power supply unit is
defective, base unit is defective, or power outlet not active.
Disconnect and connect the power supply again.
If the error persists, contact ACCU-CHEK Customer Care.
LED ashes red Communication or conguration error.
Check the conguration and/or the connection to the Data
Management System (DMS). Contact the DMS or IT
administrator of your institution.
If the error persists, contact ACCU-CHEK Customer Care.
Automatic shutdown (power off)
The meter powers off after a congurable time without
activity (e.g., touching a key, touching the screen) to
conserve energy. In addition, the meter may power off
automatically for the reasons listed below. Reactivate the
meter/screen as described in the following:
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